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BAPCO CUSTOMER SURVEY FORM
Company Name
Your Name
Your Email
PRODUCT SCHEDULING & DELIVERY RELATED FEEDBACK
If any additional feedback please provide in the above box. Please rate your answers for the below mentioned questions
1. Is the Product Volume Allocated as per your demand ?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
2. Do you get the allocation of product volume requested by you in due course of time ?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
3. Is the product delivered on time ?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
4. Do you find the scheduling staff responsibly replying to your request and questions?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
5. Do you find the shift supervisor responsibly replying to your request and questions?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
6. Do you find tanker driver cooperative and friendly?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
7. Do you find tanker driver following all the procedures and process to ensure safety and health with regards to delivery?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
8. How satisfied are you with regards to technical knowledge and product understanding of BAPCO?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
9. How effective is BAPCO in responding to your training requirements?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
CUSTOMER SUPPORT
If any additional feedback please provide in the above box. Please rate your answers for the below mentioned questions
1. How soon and effectively BAPCO handles conflict differences in volume ?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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5
Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
2. How soon and effectively BAPCO handles conflict differences in cash management ?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
3. Are BAPCO invoice clear and accurate ?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
4. How soon BAPCO respond to customer complaints regarding product quantity?
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Please grade it between 1 - 3 where 3 is the highest level of importance
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Please grade it between 1 - 5 where 5 is the highest level of Satisfaction from the services delivered
Additional Feedback
Optional
